CCOM 7080 (Special Topics): Communication and Customer Service

Web  Staff

This fully on-line course will  focus on the role of communication in customer service and the practices that "best in class" companies apply to differentiate themselves from the competition. The course includes a grounding in communication theory as well practical information and activities designed to teach students not only how to respond to customers, resolve problems and provide quality customer service, but also how to manage and motivate a staff of customer service employees as well.

This page last updated October 30, 2009, by Gary P. Radford.